Two-factor authentication (2FA) also referred to as multi-factor authentication, is required for login to Planability User Accounts. This is more secure than just requiring authentication by simple username and password.
Set your 2FA authentication method: SMS or email
By default, Email will be chosen as your preferred Two Factor Authentication method, however you may prefer to receive your authentication code by SMS. You can manage your preference from your Profile when logged in to Planabilty.
You will need your user.name and password to sign into Planabilty.
Manage your 2FA preference from you Profile:
- Click on your name at the top right of the Planability Screen and select Profile.
- Select your preferred Security Method. There are two options available:
- via an SMS - the access code will be sent to your mobile device that is saved in your profile
- via email - the access code will be sent to your email address saved to your Profile.
Logging in with 2FA
Login in to your Planability account using your user.name and password
You can login on any device at: app.plan-ability.com.au/account/sign-in
When you click on the Login button, an Email or SMS with an Access Code is sent to you automatically.
Enter the code and Submit
Trust this Device for 7 Days
Whenever you login from a new device or browser, you will need to enter an access code.
If you are logging in on the same device and you don’t want to enter a code every time, select 'Trust this device for 7 Days' before you Submit. Planability will remember this device and you will not be asked for a code for the next 7 days.
2FA Troubleshooting
2FA is by default set to send the Access Code to your email address.
You can edit your profile to add a mobile number and select it as your preferred 2FA method.
My 2FA code email hasn’t arrived
If your email takes longer than 2-3 minutes to arrive
- start by refreshing your email Inbox.
You can also
- check your junk or spam folder and mark any 2FA emails as ‘not spam’
- add @plan-ability.com.au to your address book or trusted sender list
- star, flag, or mark your 2FA emails as important. This tells your mail provider that you want these messages
Have you entered an expired code?
The code will expire after 5 minutes, simply click 'Back to Login' to resend an code to your email or phone.
I temporarily don’t have access to my phone
Left your phone at home? Please contact our Customer Support Team at support@credsys.com.au to update your 2FA preference to your Email address.
Invalid Token
If you see an error message 'Invalid Token' first check that the code has not expired. It is valid for 5 minutes.
Invalid Token is often caused by a different date and time setting on the device you are using to login to the time indevices' location. Check the date and time settings on your device.
On an iPhone access this from Settings > General > Date and Time, and the toggle should be on Set Automatically.
On an Android Phone access this from Settings > General Management > Date and Time > Automatic Date and Time (toggle on)
FAQS
Do I need to enter a 2FA code every time I sign in?
Whenever you login from a new device or browser, you will need to enter an access code.
If you are logging in on the same device and you don’t want to enter a code every time, select 'Trust this device for 7 Days' before you Submit. Planability will remember this device and you will not be asked for a code for the next 7 days.
How do I change my 2FA email address?
If you use email as your 2FA delivery method, your access codes are sent to the email address saved in your Planability Profile. If you want to change this address, you will need to login to Planability and update your profile.
If you no longer have access to the email address saved to your profile and cannot access your 2FA code to login, please send an email to support@credsys.com.au with your old email address and new email address and a contact phone number. We will need to call you to verify the update.
What if I change my mobile number?
If you are logging in and using Email as your 2FA, you can update your phone number in your Profile.
If you are using SMS as your 2FA method and no longer have access to your saved phone number, please contact support@credsys.com.au and request an update.