Claim line Warnings and Alerts will show on claim lines that need to be checked or edited as part of the review process. They appear on the Claim Details page and on the Edit Claim page.
Claim Line Warning:
Claim Line Warnings do not prevent you from submitting the claim, but raise any issues that might cause a problem and should be checked eg:
Planability will highlight (but not restrict) when a support type is selected that is outside of the NDIS Pricing Arrangements for both PACE and non PACE plans:
TIP: As a guide, Labour Costs – Time should be claimed as “Provider Travel” and Non Labour Costs – (Activity Based Transport/KM’s travelled) should be claimed as “Direct Service”.
Claim Line Error
Claim Line Errors highlight issues that are blocking you from submitting the claim.
When there is an Error on one or more lines you will not have the option to submit a claim or request approval of the claim.
The issue must be addressed before you can proceed.
The software will block the creation of claims lines with support items selected for Public Holiday, or weekend services if the date or date range includes dates that are not weekend or public holiday dates.
The warning will display on the Edit Claim page so it is easily identifiable when reviewing scanned claims
Claim Line Information
If there is information regarding a support code that we can pass on to you, then it will show in an Information notification:
