If you have access to Planability as a Support Coordinator or a Carer you can update your own User Profile and contact details and your 2FA preference
To update your details please follow the steps below:
Login to Planability
On a PC / Laptop
Click on your name in the top right of the screen and select Profile.
From your Phone / mobile device:
Click on the Shield icon at the top right of your screen. From here you can select Profile and you can update your contact details.
You can also update your security setting - setting your preference for either email or SMS authentication.
Next Article: View your Participant Summary Report