1. Customer Help Centre
  2. Frequently Asked Questions

OTP verification for Change of details

Help! I need to update my contact details but the OTP is sending confirmation request to my old number.

Any change to either your mobile number or email address in your contact details requires OTP Verification by SMS.

If you no longer have access to the phone number currently saved to your profile, you will be unable to receive the verification code.

Please contact support@credsys.com.au or call 1300 034 998 for assistance.