What Devices can I use to access Planability?

Planability is a web-based service for Plan Managers. For Participants, Support Coordinator and Carers, the Planability app is now also available for Android and iOS.

Planability is a web-based service for Plan Managers. You can access it from any device - PC, laptop, tablet or phone. The screen and view will scale to your device.

Participants, Support Coordinators and Carers can choose between the web-based desktop service or use of the Planability app to view budgets, claims and more.

Images of Planability on multiple devices including PCs, mobiles and tablets

Desktop Users

We suggest you bookmark or save the login page on your device:

https://app.plan-ability.com.au/account/sign-in

If a page is not loading for you properly or you cannot view a claim to approve it, please try refreshing your browser. You might also want to check if you need to update the software on your phone or iPad.

Occasionally a 'hard refresh' may be required to clear your browser's cache for a specific page. This will force it to load the most recent version of a page. A hard refresh ignores the cache and requests a new set of pages from the server, which ensures any updates are reflected.

To hard refresh on Google Chrome on Windows

Hold down Ctrl (Control) + Shift and click R.

Hard refresh Mac:

Hold ⇧ Shift and click the Reload button.
Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

App Users

App-Webpage-Planability-webpage-1

Participants, Carers and Support Coordinators can now access Planability on the go.

With real-time plan information and notifications and simple claims approval, the Planability App makes Plan Management easier than ever.

For assistance with downloading and using the Planability app, please see Planability App Support.