When are payments made by NDIS? What if they are processed later and are future-dated payments?
Since March 2024, the NDIA has updated their payment terms and processes to strengthen the NDIS fraud detection measures. Valid claims will be paid within 2-3 business days. Some payments may take up to 10 days.
More information on that update can be found here:
https://improvements.ndis.gov.au/providers/claims-and-payments
It is our understanding that claims entered before midnight will now have funds released around 6pm on the 2nd business day following that claim lodgement.
For example, a claim lodged on a Tuesday before midnight will now have funds released on Thursday at 6pm.
Future payment date on NDIS Paid Claims
We have seen some instances where NDIS has marked a claim as paid, but they haven’t yet transferred the payment to the Agency.
To prevent the claim from automatically being payable in the Payment Batch create step a checkbox will prompt the user to choose whether to add the claim to the Batch payment or to wait until the payment has been received.
This will only appear if there are claims with a payment date which is in the future.