When you create a batch, check that the amount you are paying matches the amount you have received from NDIS.
Claims with a status of NDIS Paid, and payment status Payable will be included in Create Batch.
When you create a batch, check that the amount you are paying matches the amount you have received from NDIS.
If the amount is different search for part paid claims, or Cancelled Claims (previously paid by NDIS) to help you reconcile the amounts.
If you have received MORE money than you are paying in the Batch payment:
- check for part paid invoices - invoices that have a rejected claim line, or a cancelled claim line. These claims will be in Claims with Issues or Override Claims. You can enable payment if appropriate or edit the claim and re-submit additional claim line(s) so that the invoice can be paid intact.
- Check for any claims that have been submitted outside of Planability (eg, Provider Payment Requests). If you have submitted a claim/claims in PRODA you will receive payment for them along with payment for claims made in Planability. The Batch file will not include these claims as Planability is not aware of them. You will need to pay the beneficiary separately via your bank account. The Participant budget will sync with PRODA so that will be up to date, but the claim will not be found in Planability, nor will it appear on the Participant monthly statement.
If you have received LESS money than you are paying in the Batch payment:
If you have received payment for a claim or claim line and then later cancelled it, the NDIS will deduct that amount from your next payment to bring you back into balance.
- Search by Status in All Claims
- use Reports > Claim Line Reports to identify cancelled items. Check for Cancelled Claims, or Cancelled Claim Lines.
All fields can be filtered, you may find it helpful to filter by NDIS Paid and edit the Date Filter Type to show NDIS Paid Date. - Check your Agency NDIS Remittance Reports via Reports > Remittance Reports. Each Claim line / PRN is reconciled with the claim line in Planability. The report identifies any claims that have been cancelled or any not found in Planability.
Note: The NDIS Remittance Report is generated by the NDIS and received a day after payment is made to your account.
Related Reading: Remittance Reports