Why doesn't the payment Batch amount match the NDIS Paid amount?

When you create a payment batch, check that the amount you are paying matches the amount you have received from NDIS.

Claims with a status of NDIS Paid, and payment status Payable will be included in Create Batch. 

When you create a batch, check that the amount you are paying matches the amount you have received from NDIS.

If the amount is different search for part paid claims, or Cancelled Claims (previously paid by NDIS) to help you reconcile the amounts.

If you have received MORE money than you are paying in the Batch payment:

1. Check for part paid invoices - invoices that have a rejected claim line, or a cancelled claim line. These claims will be in Claims with Issues or Override Claims. You may have received payment for some of the claim lines, but others have a status of Submitted, or Cancelled or Rejected. You can enable payment if appropriate or edit the claim and re-submit additional claim line(s) so that the invoice can be paid intact.
2. Check for any claims that have been submitted outside of Planability (eg, Provider Payment Requests). If you have submitted a claim in PRODA you will receive payment for it along with payment for claims made from Planability. The Payment Batch will not include this claims as it does not exist in the software. You will need to pay the beneficiary separately via your bank account. 

If you have received LESS money than you are paying in the Batch payment:

If you have received payment for a claim or claim line and then later cancelled it, the NDIS will deduct that amount from your next payment to bring you back into balance.

To help you identify claims or claim lines that have been cancelled and may have affected your NDIS Payment:

• Search by Status in All Claims = Cancelled

• Search in Reports > Claim Line Reports to identify cancelled Claim Lines.

You may find it helpful to search by Claim Status = NDIS Paid and edit the Date Filter Type to show NDIS Paid Date. 
Download a csv file from this report to help your search.

• Check your Agency NDIS Remittance Reports via Reports > Remittance Reports. Each Claim line  / PRN is reconciled with the claim line in Planability. The report identifies any claims that have been cancelled or any not found in Planability.
  
  

 

Related Reading: Remittance Reports