Frequently Asked Questions
Answers to your most common questions including how to update your contact details. Two Factor Authentication (2FA) and OTP verification.
- Planability App - FAQ's
- How do I update my contact details?
- Add Planability to your Safe Senders list
Plan Management
User Guides and support articles for Plan Managers, including Getting Started in Planability and how to Create Claims.
- Create Claims: Bulk Scanning
- Create Service Bookings
- Budget vs Actual in more detail
- PACE Plans in Planability
What's New in Planability
We are constantly working to improve your experience with Planability. Below are details of published and scheduled updates.
- V2.6.1.0 - Release date: 7th November 2024
- v2.6.0.0 - Beta Release 2024
- Planability App - Release Date: 31 July 2024
- v2.5.5.0 - Release date: 10 May 2024
Support Coordinator & Carer Guides
User guides and resources for Support Coordinators and Carers.
- Summary Report
- View a Claim - Claim Details
- Statements
- View All Claims Listing
- How do I update my contact details?
Participant Guides
User guides for Participants with access to Planability.
- How do I view my Plan and Budget?
- How do I view my claims?
- How do I view my Monthly Plan Report (Statement)?
- How do I login to my Planability account?