Frequently Asked Questions
Answers to your most common questions including how to update your contact details. Two Factor Authentication (2FA) and OTP verification.
See all articlesPlan Management
User Guides and support articles for Plan Managers, including Getting Started in Planability and how to Create Claims.
- Create Claims: Bulk Scanning
- Create Service Bookings
- Budget vs Actual in more detail
- PACE Plans in Planability
What's New in Planability
We are constantly working to improve your experience with Planability. Below are details of published and scheduled updates.
- v2.5.5.0 - Release date: 10 May 2024
- v2.5.4.0 - Release date: 1 March 2024
- v2.5.3.0 - Release date: 22 December 2023
- v2.5.2.0 - Release date: 4th November 2023
Support Coordinator & Carer Guides
User guides and resources for Support Coordinators and Carers.
- Summary Report
- View a Claim - Claim Details
- Statements
- View All Claims Listing
- How do I update my contact details?
Participant Guides
User guides for Participants with access to Planability.
- How do I view my NDIS Budget?
- How do I view my claims?
- How do I view my Monthly Plan Report (Statement)?
- How do I login to my Planability account?