Frequently Asked Questions
Answers to your most common questions including how to update your contact details. Two Factor Authentication (2FA) and OTP verification.
Plan Management
User Guides and support articles for Plan Managers, including Getting Started in Planability and how to Create Claims.
- Create a Claim on Historical Budget - PACE Plans
- Review Claim before submitting
- Adjusting Monthly Fee Claims
What's New in Planability
We are constantly working to improve your experience with Planability. Below are some details of published and scheduled updates.
- V2.7.1.0 - Release date: 8th February 2025
- V2.7.0.0 - Release date: 15th December 2024
- V2.6.1.0 - Release date: 7th November 2024
Support Coordinator & Carer Guides
User guides and resources for Support Coordinators and Carers.