1. Customer Help Centre
  2. What's New in Planability

v2.3.6.0 - Release date: 23 December 2022

Elevated User Permissions

We have introduced elevated permissions for Plan Manager profiles, allowing Agencies to grant / remove access to certain functions and views for individual Plan Managers. 

Of note: 

  • Agencies can now prevent individual users with Plan Manager access from cancelling claims; and from creating / editing Providers. 
  • Agencies can now grant access for individual users with Plan Manager access to create Payment Batches and download ABA and BPay files. 

We are maintaining the equivalent existing access permissions in this update but permissions can be updated by Directors by editing a Plan Managers' profile:

Elevated Permission (default selection upon update)

When selected, Plan Managers will be able to:

Agency (off)

Edit Agency Profiles
View Usage Reports
Manage Agency Contacts
Manage Agency Credit Cards

Providers (on) Manage Provide Profiles
Users (off) Manage other Plan Manager Profiles (including elevated permissions)
View 'Created by' information on claims
Participants (off) View ALL participants regardless of association
Archive Participants
Claims (on

View ALL claims (regardless of participant association)
Cancel Claims and Cancel Claim Lines.

Payments (off) Manage Payment Batches
Generate ABA or BPay files

Claim Line - Available budget

When adding a claim line we are improving the visibility of how much of the remaining Budget is available and where unavailable amounts are being held.

Support Category displays the remaining budget based on Service Bookings and Claims Submitted.

Available Budget displays how much is available after Pending Claims and funds reserved by Service Agreements.

Unavailable Amount displays how much is held by pending claims or Service Agreements.

Generate Statements on demand

This feature is available for Directors, Plan Managers, Support Coordinators and Carers. 

Generate Participant Statements on demand from the Active Participant listing 

or from Statements when viewing by Participant Plan.

The Statement will download as a pdf to your device.

NDIS Budget categories link to Claims Report

Categories displayed in the NDIS Budget now hyperlink to generate a Claims Report filtering claims for that support category for the duration of the selected Plan.

Scan: Save & Wait - redirect to Claim Details

When using the Scan feature to create a claim, 'Save & Wait' will now direct you to the Claim Details page instead of Claims for Review. This allows you to view and edit the claim immediately the scan data is received.

ABN already in use - Warning

Planability will warn (but not prevent entry) if a provider is added with an ABN already in use. This will help eliminate the possibility of creating duplicate Provider profiles.

Claim Line Report: Service Agreement assignment

When downloaded, a Claim Line Report now includes a column for Service Agreement Amount (SA Amount). This displays the $value of any claim line that has been claimed against a Service Agreement. 

Participant Age displayed

We have added an Age field to locations where we previously showed D.O.B. as well as an Age column in the Active Participant listing. This will make it easier to identify minors.

Help - Knowledge base

We have made it easier for users to access Planability Support Article. Use the Help link in the main menu